SHIPPING INFORMATION.

SHIPPING

Our goal is to ship your fruits within 3 working days of receiving payment. However, please note that this timeline is not always guaranteed, as delays in overseas shipments to us may occur. Once your order is shipped, it's sent via a next-day service, with delivery expected between 08:00 and 17:00. Upon dispatch, you will receive an email containing the consignment number to track your order.

RETURN POLICY

Our packing team diligently quality-checks all items before they leave our warehouse. However, delays caused by courier issues may lead to spoilage of the fruit. Additionally, during transit, parcels may occasionally be dropped or knocked, resulting in bruised or damaged fruits. If you receive inedible or damaged fruit, please email a photo of the affected item within 24 hours of receiving your order to info@soursoply.co.uk. Claims must be made within this time frame for consideration. Any damage reported beyond 24 hours may hinder our ability to recover losses from our suppliers or the courier, potentially affecting our ability to resolve the matter in your favour.

WHAT HAPPENS IF I'M NOT HOME WHEN THE COURIER ARRIVES?

Parcelforce is instructed to leave the parcel on your premises or with a neighbor if there's no response. If your parcel is marked as delivered but you haven't received it, please thoroughly search your residence, including areas like behind plant pots, inside wheelie bins, or under bushes. Additionally, inquire with your neighbors to see if they received the parcel.

If the parcel is delivered to a neighbor and you're uncertain which one, promptly contact the Parcelforce depot on the delivery day. You can find their contact details by tracking your parcel on the Parcelforce website.

Should the parcel be left at your address and subsequently stolen, we require a crime reference number (obtained by reporting the theft to your local police force) before we can offer a resolution. We strongly recommend selecting a delivery address where you or a neighbor can receive the parcel. If there's no response, the parcel will be returned to the depot or taken to your local post office.

As a final option, if the courier cannot leave your parcel with a neighbour or on your premises, it will be returned to the depot or taken to your local post office. It's your responsibility to either schedule a re-delivery for the next day or collect it from the depot. Failure to organise re-delivery may result in the fruit spoiling, for which we cannot accept any claims.

Should you require further assistance with delivery issues after contacting the courier, please make sure to call or email us by 4:30 pm on the day of delivery, allowing us sufficient time to address the problem.